Terms & Conditions

Last updated: July 7, 2026

These Terms govern your use of citywideshop.com and your purchases from Citywide Shop. By using the site or placing an order, you agree to these Terms.

1. Orders and Acceptance

All orders are offers to purchase and are subject to our acceptance. We may refuse, cancel, or limit any order and may refuse service at our discretion, including orders that appear fraudulent, fail address or payment verification, or come from customers with a history of payment disputes or policy abuse.

2. Pricing and Payment

Prices are in USD. You authorize us to charge your selected payment method for the total shown at checkout. You represent that you are authorized to use that payment method.

3. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms. Eligible return requests must be made within 30 days of delivery. Claims for damaged, defective, or incorrect items must be emailed to [email protected] within 7 days of delivery with your order number and photos of the item and packaging.

4. Shipping, Delivery, and Risk of Loss

Shipping is governed by our Shipping Policy, which is incorporated into these Terms. Orders are typically processed within 1 to 3 business days. Tracking information showing delivery to the address you provided is conclusive proof of delivery. If tracking shows delivered but you cannot locate the package, or tracking has not updated, you must email [email protected] within 14 days of the expected delivery date so we can open a carrier investigation. Orders may be fulfilled by Citywide Shop or by third-party suppliers, distributors, manufacturers, warehouses, carriers, or other fulfillment partners on our behalf. Citywide Shop remains responsible for customer support, returns, refunds, and approved claims under our posted policies.

5. Payment Disputes and Chargebacks

If you believe a charge is incorrect, you agree to email us first and allow us a reasonable opportunity to resolve it before initiating a chargeback. Filing a chargeback in place of contacting us, filing a chargeback after receiving a refund or keeping the item, or otherwise seeking duplicate recovery for the same order is a breach of these Terms.

We retain order, IP, device, shipping, delivery, refund, return-label, and communication records as evidence and may submit them to the processor, card network, carrier, or other appropriate party. Where a dispute is found to be invalid, you remain responsible for the amount owed plus any reasonable costs of recovery permitted by law.

6. Prohibited Conduct

You agree not to use the site or your orders to commit fraud, abuse returns or refunds, make false claims about delivery or refunds, misuse chargebacks, or otherwise act in bad faith.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special, punitive, or consequential damages.

8. Records and Evidence

You acknowledge that we keep records of orders, payments, IP addresses, device information, shipments, deliveries, return labels, returns, refunds, and communications, and that these records may be used to resolve disputes or claims.

9. Governing Law and Venue

These Terms are governed by the laws of Florida, United States, without regard to conflict-of-law rules. Any claim must be brought exclusively in courts located in Florida, United States, to the extent permitted by law.

10. Informal Dispute Resolution

Before filing any claim or lawsuit, you agree to email written notice of the dispute to [email protected] and allow 30 days for us to resolve it.

11. Changes

We may update these Terms. The “Last updated” date reflects the current version. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

12. Contact

Email: [email protected]