Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards.
- Apparel marked as final sale.
- Opened CDs, DVDs, computer software and video games.
- Items with gas, oil or fuel added.
- Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000.00.
- Products under a manufacturer’s warranty which have service center only restrictions. Please contact the manufacturer for assistance with products such as:
- Gas Powered Outdoor Equipment
- Items with gas, oil, or fuel added
- Living Room Sets, Dining Room Sets, and Bedroom Sets purchased over 1 year ago
- Major Appliances within 30 days of delivery
- Mattresses over 1 year old
- Screen houses
- Spas & Saunas
- Swing Sets
- Massage Chairs purchased over 1 year ago
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery (must contact us via email for consideration)
* Buyer remorse returns may be applicable to a 15% restocking fee. (This includes no longer wanting the item for any reason).
Incorrect Item Received:
If you have received an incorrect item or model number. Please contact us with the following: Picture of item received (if removed from box), Picture of item’s manufacturer box/carton, Picture of shipping label. Once received and approved, you will receive a pre-paid UPS/FedEx label from us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we’ll send you the address to ship yoru item to.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping & Fees
To return your product, you should first contact us via email and we will provide instructions on your return.
We will ask if you would like an exchange or a refund upon receiving the return.
You will receive a UPS or USPS pre-paid label already covered by Citywide Shop for most items. Yes, free returns!
However, this excludes returns due to buyer’s remorse. In this case, the return cost of shipping is covered by the buyer/customer. This includes:
- You purchased an order by mistake.
- You changed your mind and no longer want the order.
- You expected a product that did not match what we are advertising. (Correlates to order by mistake).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will receive an updated tracking number via email for the exchanged product (if applicable).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
To view our cancellation policy, please click here.