At Citywide Shop, our customers’ satisfaction is paramount. We’re dedicated to transparency and ensuring your shopping experience is smooth and satisfactory. Here’s our refined return and refund policy:
Once your item is received and inspected, we’ll email you about your refund status. If approved, expect your refund to be processed swiftly. Do note, banks or card providers might take a few days to reflect it.
If your refund seems delayed, check with your bank or card provider first. They occasionally require extra processing time. Still facing issues? Reach out to us; we’re here to help!
Received a Mistake?
If something’s not right, let’s correct it. Send us photos of the mistaken item, and we’ll swiftly provide a pre-paid return label.
Experiencing a defect or damage? We’re on it. Just let us know, and we’ll replace it promptly.
You have a full 30 days to make returns. If it’s been a bit longer, contact us. We’re flexible and ready to assist.
We kindly ask that items are in their original, unused, and undamaged state.
Some items, for safety and quality reasons, can’t be returned. These include perishables, intimate goods, and flammables. Certain special items, bulk purchases, and those under specific warranties may also have unique guidelines. Unsure? Drop us a line.
Returns of gifts? No problem. If the item was labeled as a gift, you’ll receive a gift credit. If not, the refund goes to the gift giver.
Return Shipping & Fees
We typically cover the return shipping. Only in specific instances, like buyer’s remorse, might there be a fee.
Recommendation for High-Value Items
If you’re returning an item worth over $75, we suggest using a trackable service or purchasing shipping insurance.
How to Initiate a Return or Refund
Email us at [email protected] detailing your issue. We’ll guide you step-by-step.
Our team at Citywide Shop is always eager to assist and ensure your shopping experience is top-notch. Whether you have a question, concern, or just need to chat about a product, we’re only an email away.