Cancellation Policy

Last updated: June 23, 2026

Cancellation Before Shipment

When you place an order, it may first enter a hold or review status while payment, address, inventory, and fraud checks are completed. If your order has not shipped, email [email protected] with your name and order number and we will review whether cancellation is still possible.

If an order has already moved into processing, fulfillment may already be underway. We will make a reasonable attempt to cancel, but cancellation is not guaranteed once fulfillment has started.

Orders We Cancel

We may cancel an order because of inventory shortages, address issues, failed verification, product restrictions, pricing or listing errors, fraud concerns, or other operational issues. If we cancel your order, we will notify you by email and process any eligible refund or void.

After Shipment

Once an order has a tracking number or has shipped, cancellation is no longer available. If the item is eligible for return after delivery, the return must follow our Return & Refund Policy, including the requirement to use our RMA number and provided prepaid return label.

Return-to-Sender Packages

A carrier return-to-sender shipment is the only return we may process without an RMA. If you refuse delivery or the carrier returns the package to sender, we will review it after carrier return and inspection under our Return & Refund Policy.

Contact

Email: [email protected]