UPDATE 05/28/2020: We are currently in month 3 of dealing with this pandemic and things are getting better but inventory is still an issue with some of our suppliers. We have new customers inquiring about what does “HOLD” mean in their status. When placing a new order, we place a hold for at least 24 hours to allow customers to cancel if they change their mind. We will not answer inquiries to customers who place an order and want an immediate fulfillment.
Note: As mentioned in our previous update, we are experiencing delay in our customer support via email. We are working on answering every email asap, however, spamming emails over and over will result in getting your order canceled. Spamming customer support creates further delay and causes our unread count to go higher, thus resulting in more delays.
UPDATE 04/05/2020: We are still working closely with our suppliers. We are now seeing more extended processing times (5-7 business days) from some of our vendors. If your order falls within this range, you will receive an email notifying you of the delay. Due to the 6 feet away guidance from the CDC, a few of our vendor’s staff at various warehouses were reduced, which explains the delay in processing.
You may also experience some delay in our customer support. The chat has been disabled and you may contact support via email or Facebook at this time. The support team has shifted to making sure our inventory with our suppliers are intact and accurate (inventory maintenance).
UPDATE 03/20/2020: New York is implementing a lock down. We are processing orders as usual from our vendors/suppliers. However, processing times are extended about 1 to 2 days. If ordering with us, please keep in mind that your order will most likely be processing for total of 3-5 business days.
We wanted to share with you steps we are taking to keep you safe and meet your needs during the rapidly evolving coronavirus situation. The safety of our customers, team members and our community is always our top priority.
Ourselves and all our shipping partners are following recommendations from the U.S. Centers for Disease Control and Prevention and state and local authorities in taking extra safety measures. We have insured that our partners and their warehouse has implemented enhanced cleaning procedures on top of our already high standards.
We are working hard to keep high-demand products like cleaning supplies, food and medicine in stock. To date, our shop have had relatively limited instances of products being out of stock. However, despite our best efforts, there have been and will continue to be isolated situations where we are temporarily out of stock on an item. We ask for your patience as demand for some items currently exceeds our suppliers’ capacity to produce them. We may also limit the number of items per checkout on select products to allow more customers to purchase what they need.
Normally, a portion of our proceeds are donated to the “Feed the Children” organization, however, we have split the proceeds to also provide to the “Meals on Wheels” program as seniors throughout our country are in need of food due to shortages. You may personally donate as well, by visiting: Meals on Wheels Donation
Our core mission is providing outstanding value and service to you. We will continue to work hard to deliver on this commitment in the days ahead.